One tactical idea per week. Three-minute read. No fluff.
Frameworks and teardowns built around the metric your board actually cares about — written for the people running the renewal call, not watching it from the sideline.
The NRR Playbook newsletter launches alongside the first wave of pieces. Check back as the library grows, or follow along on LinkedIn.
What you'll get
One idea per week. Not a digest. Not a roundup. A single, tactical idea you can act on — usually a framework, a scoring rubric, or a teardown of a specific motion that worked (or did not).
Three-minute read. Long enough to be useful, short enough to be read between meetings. Frameworks live on the site at full depth; the newsletter is the sharper, faster version.
Written for senior operators. The audience is CSMs managing $1M+ portfolios and the CS leaders managing them. The writing assumes you have run a renewal, sat through a procurement squeeze, and presented to a CRO.
No motivational content. No "5 traits of successful CSMs." No "the future of CS." If a piece is not useful Monday morning, it does not ship.