Terms of use
Effective August 24, 2026
What this site is
CSM Redefined publishes frameworks, teardowns, and operating playbooks for Customer Success professionals. Everything here is editorial opinion drawn from practice — not legal, financial, or professional advice, and not a guarantee of results. Apply it with your own judgment in your own context.
Using the content
You may read, download, and use the playbooks, worksheets, and tools for your own work. You may not republish or resell our content as your own, scrape the site at scale, or interfere with its operation. The CSM Redefined name and original content belong to us.
Third-party links
Links to third-party sites and tools leave this site; we are not responsible for their content or policies.
No warranties; limitation of liability
The site and its downloads are provided "as is" and "as available", without warranties of any kind. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the site or its content, and our total liability for any claim will not exceed $100.
Governing law & changes
These terms are governed by the laws of the State of Georgia, USA. Updates will be posted at this page with a new effective date. Questions? Email hello@csmredefined.com.